Delete your Zefxi account
You can request deletion in the app or by email if you no longer have access to it.
In the app
Open Settings, then Delete account. Tap Delete account and confirm. The screen shows the scheduled date, or what deletion is waiting for. To keep your account, go back there before deletion runs and tap Keep my account.
Without the app
Include your Zefxi account email. We’ll reply with steps to confirm your request. You don’t need to reinstall the app.
When deletion happens
You have at least 30 days to change your mind after an in-app request. The app shows the scheduled date. Upcoming paid plans, payments or refunds may delay deletion. Deletion runs on its own once the date passes, or once what it is waiting for is over. You can stop a scheduled or waiting deletion before it runs.
If you have an Android subscription
Deleting your Zefxi account will not cancel a Google Play subscription. To stop future renewal, cancel it separately in Google Play. You can still request account deletion before cancelling.
If you have an iPhone subscription
Deleting your Zefxi account will not cancel an App Store subscription. To stop future renewal, open Settings on your iPhone, tap your name, then Subscriptions, and cancel Zefxi there. You can still request account deletion before cancelling.
What is removed and what remains
Your profile, photos, answers, saved area, one-to-one chats, hellos and connections are removed. So are your routes, your pay link, the costs you paid, your shares and your payments. Messages in plans and groups, plans you hosted, and what you added to a plan for others remain without your name so others can still read them.
Safety reports, payment and referral earnings records where relevant, venue billing records for Find my group visits, and a record of the deletion can remain without your profile details. A report may contain what its author wrote. These records are kept with no set end date. If you bought a subscription, the Google Play purchase token or the App Store transaction, and the subscription records, remain with their link to your Zefxi account removed. See the privacy notice for more detail.